The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to the bank within 1-5 business days.

An information e-mail will be sent to you about the refund of the orders whose return process is approved, and the product price will be returned to your credit card from which you made the payment.

It may take an average of 1-15 business days for your refund to be reflected on your statement. This process varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card.

As per bank practices, transactions made in installments are returned in installments in the same way.

We do not have the opportunity to speed up your return process. Return processes are completely bank-based, there is no such thing as delaying your return by us.

If your refund is not reflected on your credit card / debit card within the above-mentioned period, you can contact your bank and request detailed information / object to the expenditure.

In the orders sent for exchange, if the requested size is not in our stocks, the refund process is made automatically.

Change can only be made on the size/number options of the same product. If you have sent back with a different product with a request for exchange, your cancellation / refund has been made automatically because the exchange cannot be done.

If your order has been sent to you in separate packages, it means that it has been sent to you by separate cargo through more than one of our sales points.

If you have sent us your products as a return, your return transactions will be completed the same as we sent to you in separate packages.

Your order process will be compeleted within 1-5 business days, and your information e-mail will be sent to you, don't worry.

In case the product / size you want is out of stock and shipping is not possible, our system will automatically cancel / return it.

In the orders sent for exchange, if the requested size is not in our stocks, the refund process is made automatically.

Change can only be made on the size/number options of the same product. If you sent back and request different product, refund has been made automatically because the exchange cannot be done.

You can reach us at any time via our e-mail address "customercare@lesbenjamins.com".