Frequently Asked Questions

Membership

You can easily click on "Register" and quickly become a member.


By registering your address information while creating an order through membership, you can process faster without having to enter your information each time.


In addition, you can track your orders and view your order details more easily through the membership login.

You can easily click on "Register" and quickly become a member.

You can easily click on "Register" and quickly become a member.

Shipping / Exchange / Return Process

If you have chosen the wrong size or there is an error in your address, you can request a cancellation for your order by replying to the confirmation e-mail sent to you and create a new order again. Unfortunately, we are not able to make corrections to your order manually.


If you want to cancel your order, it will be sufficient to write "I want to cancel my order" via our e-mail address: customercare@lesbenjamins.com, by replying to your confirmation e-mail sent to you or by specifying your order number.

If you want to cancel your order, it will be sufficient to write "I want to cancel my order" via our e-mail address: customercare@lesbenjamins.com, by replying to your confirmation e-mail sent to you or by specifying your order number.

Your cargo transactions will be completed within an average of 3 working days and your cargo tracking number will be sent to you by e-mail after your transactions are started.


If your confirmation e-mail is not sent to you after ordering, we recommend that you check your spam / junk boxes. If you cannot receive an e-mail, you can check your order by contacting us via e-mail: customercare@lesbenjamins.com.


Your package will be delivered to you within 1-5 business days after your order is processed by the cargo company.


Unfortunately, transactions are not possible on public holidays and weekends.

After your cargo transactions are started, your cargo tracking number will be sent to you as an e-mail / sms. If you do not receive an e-mail, we recommend that you check your spam / junk boxes. You can also see your order details by registering / logging in.


In addition, you can easily view your order details by registering / logging in.

You can exchange / return within 30 days from the date you receive your order. You can see all the details about the process in the form in your package and below.


If you do not have an exchange / return form, you can request your form via our e-mail address: customercare@lesbenjamins.com by specifying your order number.


If you have not made an online transaction and the transaction was made from a different sales point, you can make a transaction by contacting the sales point where you made the purchase for the exchange / return process.


You can also return your package with your form by delivering it to our Istanbul - Nişantaşı / Akasya Les Benjamins stores.


If you send it as specified in your exchange / return form in your package, you will not pay a shipping fee for the return / exchange process..


If you want to send in a different way than stated in your form, our company will not be responsible for the shipping costs, in this case, you can pay the shipping fee and send it to the address specified below with the cargo company of your choice.


Product exchange / return address: LB GLOBAL - Yesilce Mahallesi, Celik Caddesi No:51 Kagithane / Istanbul

Unfortunately, it is not possible to exchange our online orders through our stores.

While delivering your package to the cargo company, you can request your tracking number and follow up.


Packages delivered to the cargo company are delivered to us within 1-5 working days on average.


DYour exchange / return package will be completed within 1-5 business days after we receive your package, and your information e-mail will be automatically sent to your e-mail address used in the order. We recommend that you check your spam / junk boxes separately to avoid problems. .


Unfortunately, transactions are not possible on weekends.

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to the bank within 1-5 business days.


You will be sent an e-mail with information about the refund of the orders whose return process is approved, and the product price will be returned to your credit card from which you made the payment.


It may take between 1-15 working days on average for your refund to be reflected on your statement. This process varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card.


As per bank practices, transactions made in installments are returned in installments in the same way.

Other Frequently Asked Questions

The change is made only in the same model product and in the form of a size / number change. If the requested product is available in stock, the exchange will be made, and if it is not available, your fee will be refunded..

At Les Benjamins, all products are subjected to quality control in order not to avoid any problems. However, if you encounter such a situation, you can request a product exchange or refund. For this, simply follow the exchange / return procedure.

Change can only be made on the size/number options of the same product. It is not possible to exchange with a different product. If you wish, you can send your product as a return and create a new order for the product you want again.

You can use your right to change for the same product 2 times within 30 days as of the date you place your order.

We have different stock locations and shipping points. If you have more than one product, there is a possibility that 2 or more separate cargoes and invoices will be processed. You can see all the details in the view order section via the cargo tracking e-mail sent to you.


In addition, you can reach us at any time via our e-mail address: customercare@lesbenjamins.com by specifying your order number and problem.

You can contact us by visiting our addresses below or via whatsapp numbers.


LES BENJAMINS AKASYA Akasya Mall 1st floor Acıbadem, Çeçen Sk. No:25 34660 Üsküdar/İstanbul Working hours: Monday - Saturday: 10.00 - 21.00 Whatsapp: 0 531 733 23 59


LES BENJAMINS NİŞANTAŞI Teşvikiye, Akkavak Sk. No:16 34365 Şişli/Istanbul Working hours: Monday - Saturday: 10.00 - 21.00 Whatsapp: 0 531 342 89 24

Under normal circumstances, there is no re-production for our products that are out of stock.


If there is a stock update again, you can create a record with your e-mail address by clicking on the size you want on the product page and clicking on the "Notify Me" section to get information. In case of stock update, your information e-mail will be sent to you automatically.

Your orders of 500 TL or more are delivered free of charge.

The invoice date must not exceed 30 days.


Product labels/packaging must not be removed.


There are no refunds or exchanges on shoes with damaged boxes.


It must be sent to us in an unused and unwashed condition.


Refunds cannot be made for underwear, perfume and similar products.

Your invoices are automatically sent to your e-mail address used in the order within 1-5 business days after the order. If you have not received an e-mail, we recommend that you check your spam / junk boxes.

You can see all the details on the payment page.

You can reach us at any time via our e-mail address: customercare@lesbenjamins.com

The prices of all products on our site include "VAT".

@lesbenjamins - You can receive our notification e-mails by following our Instagram address or by creating a membership registration from the Newsletter section of our site.