Frequently Asked Questions

Shipping / Exchange / Return Process

Your cargo transactions will be completed within 1-3 working days on average and your cargo tracking number will be sent to you by e-mail after your transactions are started.

All our orders are processed sequentially by our system. There is no possibility to speed up your shipping process.

Your package will be delivered to you within 1-5 business days after your order is processed by the cargo company.

No transactions can be made on public holidays and weekends.

By clicking on the "Membership / Login" text, you can easily become a member / login and see all your order details.

After your cargo operations are started, your cargo tracking number will also be sent to you as an e-mail / sms. If you do not receive an e-mail, we recommend that you check your spam / junk boxes.

On the order confirmation e-mail sent to you, "Please click here to view the details of your order." You can see your cargo tracking number and all the details of your order via the option.

Our packages delivered to the cargo company will be delivered to you within 1-5 working days on average.

There is an exchange / return form in your package sent to you. You can make transactions by sending it to us with your form as specified in the form. You do not need to send it to your invoice additionally, it will be sufficient to send it to us with your form as specified in the form.

You can see all the details about the process on the form in your package sent to you together with your product/products. You can exchange / return within 30 days from the date you receive your order.

If you request a change, your exchanged product will be sent to the address you used in the order again and your information e-mail will be automatically sent to the e-mail address you used in the order. If you prefer to be sent to a different address rather than the same address, it will be sufficient to write your request as a note at the bottom of your exchange / return form.

Your exchange/return form is in your package, which is sent to you as specified. If you have lost your form, you can request your form via our e-mail address "customercare@lesbenjamins.com" by specifying your order number. When making exchange / return transactions for more than one order, you can add your exchange / return forms of your orders to your package and send them to us as a single package and request an exchange / return process.

If you send it as specified in your exchange / return form in your package, you will not pay a shipping fee for the return / exchange process. If you want to send in a different way than stated in your form, our company will not be responsible for the shipping costs, in this case, you can pay the shipping fee and send it to the address specified below with the cargo company you want.

Product exchange/ return address: LB GLOBAL - Yesilce Mahallesi, Celik Caddesi No:5 Kagithane / Istanbul.

You can also complete your return process by delivering your package with your form to our Istanbul - Nişantaşı / Akasya / Cadde Les Benjamins stores.

If you have not made an online transaction and the transaction was made from a different sales point, you can make the transaction by contacting the sales point where you made the purchase for the exchange / return process.

While delivering your package to the cargo company, you can request your tracking number and follow up. If you do not have a tracking number, you can request your cargo tracking number by contacting the cargo company you have sent.

Packages delivered to the cargo company are delivered to us within 1-5 working days on average.

Your exchange / return package will be completed within 1-5 business days after we receive it, and your automatic notification e-mail will be sent to the e-mail you used in the order. We recommend that you check your spam/junk boxes separately to avoid problems.

No transactions can be made on public holidays and weekends.

The product you return is first checked for compliance with the return conditions. If the returned product/products comply with the return conditions, the refunds are sent to the bank within 1-5 business days.

An information e-mail will be sent to you about the refund of the orders whose return process is approved, and the product price will be returned to your credit card from which you made the payment.

It may take an average of 1-15 business days for your refund to be reflected on your statement. This process varies depending on your bank. You can get detailed information from your bank if there is a delay in the reflection of your refund on your credit card/debit card.

As per bank practices, transactions made in installments are returned in installments in the same way.

We do not have the opportunity to speed up your return process. Return processes are completely bank-based, there is no such thing as delaying your return by us.

If your refund is not reflected on your credit card / debit card within the above-mentioned period, you can contact your bank and request detailed information / object to the expenditure.

Other Most Asked Question

First of all, we recommend that you check your bank account to make sure that your payment has been made.

If your confirmation e-mail has not been sent to you despite your payment, we recommend that you make sure that you have typed your e-mail address correctly and check your spam / junk boxes.

If you have not received an order confirmation e-mail even though you have made the payment, you can check your order by contacting us with our e-mail address "customercare@lesbenjamins.com" via the e-mail address you used when placing your order.

We do not have the ability to add, remove or change products to your order manually.

If you wish, you can request a cancellation for your order and create a new order again.

If you want to cancel your order, the message It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order".

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."

We are not able to make corrections to your orders manually. If you wish, you can request a cancellation for your order and create a new order again.

If you want to cancel your order, the message. It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order".

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you.

We have different stock locations and shipping points. If you have more than one product, your order can be processed as 2 or more cargoes and invoices. You can see all the details in the view order section via the cargo tracking e-mail sent to you.

After the cargo process for your other product(s) is completed, your information e-mail will also be sent to you.

If you want to cancel your order, It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order".

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."

In case the product / size you want is out of stock and shipping is not possible, our system will automatically cancel / return it.

In the orders sent for exchange, if the requested size is not in our stocks, the refund process is made automatically.

Change can only be made on the size/number options of the same product. If you sent back and request different product, refund has been made automatically because the exchange cannot be done.

If your order has been sent to you in separate packages, it means that it has been sent to you by separate cargo through more than one of our sales points.

If you have sent us your products as a return, your return transactions will be completed the same as we sent to you in separate packages.

Your order process will be compeleted within 1-5 business days, and your information e-mail will be sent to you, don't worry.

If you want to correct or change your address information, you can click on your cargo tracking number that will be sent to you as "e-mail" or "sms" after your cargo transactions are completed, and you can change / update your address on the page that will open.

We are not able to make corrections to your orders manually.

If you do not want to take action as stated above and want to cancel your order and create a new order again, the message "Your order has been sent to us." It will be sufficient to reply to your confirmation e-mail titled "I want to cancel my order".

"If you submit your cancellation request, your cancellation will be made as soon as possible and your information e-mail will be sent to you."

All our orders are processed sequentially by our system. There is no possibility to speed up your shipping process.

Your cargo tracking number will be sent to you as "e-mail" and "sms" after your transactions will be completed within an average of 3 working days.

No transactions can be made on public holidays and weekends.

If you want a gift package from the payment section, it will be enough to choose the gift package option.

There is an exchange / return form in all of our orders and there is no detail including price in our packages.

Your invoices will be automatically sent to the e-mail address you used for the order.

We currently do not have the option to add notes.

The change is made only in the same model product and in the form of a size / number change. If the requested product is available in stock, the exchange will be made, if it is not available, your fee will be refunded.

If you prefer a different product, you can return it by sending it to us as specified in your exchange / return form. If you wish before or after, you can create a new order for the product you want.

At Les Benjamins, all products are subject to high standards of quality control. However, if you encounter such a situation, you can request a product exchange or refund. For this, simply follow the exchange / return procedure.

Change can only be made on the size/number options of the same product. It is not possible to exchange with a different product. If you wish, you can send your product as a return and create a new order for the product you want again.

Changes cannot be made for our online orders through our stores.

Returns can be made through our stores. You can request a refund by submitting your package to our Les Benjamins Akasya / Istanbul / Street stores with the form in your package.

We are not authorized to separate products. If you wish, you can return the product you have, and create a new order for the product/size you want before or after.

After the product you send as an exchange reaches us, if the product/size you want is not in our stock, it will be automatically returned to you and your information e-mail will be sent to you.

You can use your right to change for the same product 2 times within 30 days as of the date you place your order.

Your invoices are automatically sent to your e-mail address used in the order within 1-5 business days after the order. If you have not received an e-mail, we recommend that you check your spam / junk boxes.

Currently, there is no corporate invoice option on our site. Necessary studies are carried out by our responsible department. The corporate invoice option on our site will be activated as soon as possible.

After placing an order, you can request an invoice by replying to your confirmation e-mail and sharing your corporate billing information.

You can contact us by visiting our addresses below or via whatsapp numbers.

LES BENJAMINS AKASYA - Akasya Mall 1st floor Acıbadem, Çeçen Sk. No:25 34660 Üsküdar / Istanbul - Working hours: Monday - Sunday: 10:00 - 22:00 - Whatsapp: 0531 733 23 59

LES BENJAMINS NİŞANTAŞI - Teşvikiye, Akkavak Sk. No:16 34365 Şişli / Istanbul - Working hours : Monday - Saturday : 10:00 - 21:00 - Sunday : 12:00 - 21:00 Whatsapp : 0531 342 89 24

LES BENJAMINS CADDE -
Suadiye, Bağdat Cd. 438/A,, 34740 Kadıköy / İstanbul - Working hours: Monday - Sunday - 10:00 - 22:00 Whatsapp : 0534 276 57 47

Shared stock is used for our online site and stores. If the product / size you want is not available on our site, it means that our product stocks are also out of stock in our store.

Under normal circumstances, there is no re-production for our products that are out of stock. Only in some periods and for selected products, there may be a situation of re-production / stock update.

If there is a stock update again, you can create a record with your e-mail address by clicking on the size you want on the product page and clicking on the "Notify Me" section to get information. If there is a stock update, your information e-mail will be sent to you automatically.

Under normal conditions, your orders of 1000 TL or more are delivered free of charge. However, this situation may differ in our campaign / discounted products. In addition, if there is more than one product in your order, additional shipping costs may be automatically requested by our system if there is a case of cargo being made through more than one of our sales points.

The invoice date must not exceed 30 days.

Product labels/packaging must not be removed.

It must be sent to us in an unused and unwashed condition.

No refunds or exchanges can be made on shoes with damaged boxes.

Underwear, perfume and similar products cannot be returned.

You can see all the details on the payment page.

The prices of all products on our site include "VAT".

@lesbenjamins - You can receive our information e-mails by following our Instagram address or by creating a membership registration from the Newsletter section of our site.

You can easily become a member by clicking on the "Membership" text.

By registering your address information while creating an order through membership, you can process faster without having to enter your information each time.

In addition, you can track your orders and view your order details more easily through the membership login.

You can also shop without being a member, our membership option is optional and there is no obligation.

You can reset your password by clicking on "I forgot my password".

You can reach us at any time via our e-mail address "customercare@lesbenjamins.com".